Gaya APA

Evenson, R. (2018). Customer service training 101 : quick and easy techniques that get great result (Cet. 3). United States of America: AMACOM.

Gaya MLA

Evenson, Renee. "Customer service training 101 : quick and easy techniques that get great result". Cet. 3 United States of America: AMACOM, 2018. Text.